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Delivery & Return

DELLIVERY

 

We’re pleased to offer FREE Delivery within Hong Kong, Kowloon and NT on orders with net purchase over HK$800. For orders under HK$800 net purchase, a HK$100 delivery charge will apply.

We also offer FREE delivery to Macau on orders with net purchase over HK$1600. For orders under HK$1600 net purchase, a HK$200 delivery charge will apply.

Delivery Areas

Delivery is available to a single location within most areas of Hong Kong Island, Kowloon, New Territories, and Macau. An additional charge of HK$100 applies to outlying islands, Tung Chung, Ma Wan and Discovery Bay. For outlying areas, please checkout online as usual, and we will contact you prior to delivery for the additional charge.

 

Delivery Schedule

 

Delivery is available from Monday to Saturday (not available on Sundays or public holidays) and is usually made with 2 - 5 working days of confirming your order. Additional working days may be required for delivery to outlying areas & Macau. 

The estimated delivery time is for reference only, actual delivery time may varies. Sometimes, payment, address verification, bad weather or force majeure event may cause an extra working days before your order can be shipped.

 

Receipt of Delivery

 

Should the delivery address be unattended or unsuccessful due to incomplete or incorrect delivery information, additional charges will apply to re-schedule the delivery. If a delivery is requested to be left with building security or outside the door, Glassic Wine Limited cannot be held responsible for any loss that may occur.

REFUND

Glass Product: For hygienic concern, we do NOT accept any returns unless Glassic Wine Limited is proven in fault of the items delivered. You are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case,  please refuse to receive the product and contact us immediately. You can contact our customer service department to make arrangement for exchange within 7 days of receipt.

Requests for returns and exchanges will be reviewed and handled on a case by case basis at the discretion of Glassic Wine Limited.

 

If you wish to cancel your order after you have paid, there is a 5% (of the total purchase amount) transactional refund fee. More importantly, if we have already dispatched your order, there will be a cancellation fee of HK$120.

Glassic Wine Limited reserves the right to make the final decision on all delivery & return issues. 

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Start building your personal wine collection

Glassic Wine Limited

Glassic Wine Limited

Glassic Wine Limited is a personal fine wine consultant established by certified professionals and industry insiders. We help our clients tailor and actively manage wine portfolios to provide high returns with low volatility, risk diversification and a safe capital haven, for both collection and investment.

We know how difficult it is to preserve wealth in a financial crisis. That is why we are here to provide a solution – an asset class that continues to perform well even in times of uncertainty.

 

Benefiting from our powerful analytic tools and exclusive network of global suppliers, our clients are exposed to the best investment opportunities. The whole journey is operated by our certified specialists so that clients can enjoy steady wealth expansion with minimal efforts.

Office (Only by appointment)

Unit 506, 5/F, New World Tower 1, 18 Queen's Road Central, Central, Hong Kong

Contact

Email: info@glassicwine.com

Tel: +852 9798 5581

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Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。

©2022 Glassic Wine Limited

All Rights Reserved.

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